Privacy Policy

November 16, 2020

This policy details how data about you is used when you interact with us or access our applications, including via our website (together "TilePix"). If we update it, we will revise the date, place notices on TilePix if changes are material, and/or obtain your consent as required by law.


1. Protecting your privacy

  • We take precautions to prevent unauthorized access to or misuse of data about you.
  • We do not share your data with third parties for marketing purposes.
  • We do not use Google Analytics.
  • We do not employ tracking devices for marketing purposes.
  • We do not send you communications for marketing purposes unless you have opted in.
  • We do not engage in affiliate marketing with the exception of being a Walgreens Photo Partner.
  • We do not have access to your credit card or other payment information.
  • We do not post your TilePix content online, but we might re-post it if you do first.
  • We do use a link referral program for influencers who promote TilePix to their followers.
  • We do use links in our advertising that tell us what’s driving app downloads.
  • We do not respond to "Do Not Track" signals (see allaboutdnt.com).
  • Please review the privacy policies of the third parties we use.


2. Data we collect, use and disclose

Below is a list of all the types of data we collect, where we got it, why we collected it, and the categories of third parties to whom we disclose it. We do not sell your data to third parties. Please note that disclosure to "Photo partner" only applies when you order products for Same Day Pickup (SDPU) from Walgreens.

What is collected

Where we got it

Why we collected it

Who we disclose it to

First and last name

User entry

Account creation, facilitating transactions and personalizing your use of TilePix

Photo partner only with SDPU order

Email address

User entry

Account creation, order confirmation, and combatting fraud/abuse

Email verification service provider

Phone number

User entry

Account creation, order confirmation, and combatting fraud/abuse

Phone verification service provider

Geographic location (latitude/longitude, address and/or zip code)

User entry, IP/geolocation providers

Photo partner store locator for Same Day Pick Up

Photo partner only with SDPU order

Photos you select and include in an order

User entry

Facilitating and personalizing your use of TilePix

Photo partner only with SDPU order

Photos you put in saved for later

User entry

Facilitating and personalizing your use of TilePix

No one

Account preferences

User entry

No one

No one

HTTP browser cookie

User's browser, TilePix web server

Facilitating and personalizing your use of TilePix and combatting fraud/abuse

No one

Information about your device and browser such as device ID, browser version, operating system, plugins

User's browser, mobile app

Facilitating and personalizing your use of TilePix and combatting fraud/abuse

No one

IP address

User's browser, mobile app, IP/geolocation providers

Combatting fraud/abuse

Service providers that help us combat fraud/abuse

App usage patterns, feature utilization, web page views, access times, HTTP headers

User's browser, mobile app

Product improvements and combatting fraud/abuse

Service providers that help us understand user behavior


We may share some or all of the above listed data in the following circumstances:

  • To respond to subpoenas, search warrants, court orders, or other legal process.
  • To protect the rights, property, or safety of TilePix users, TilePix, or the general public.
  • At your direction (e.g. if you authorize us to share data with other users).
  • In connection with a merger, bankruptcy, or sale/transfer of assets.



3. Service providers, partners and other 3rd parties

We use the services of other companies to help us deliver an amazing customer experience to you. We select these third parties because they are the best at what they do, or because we have no other choice (i.e. Apple). Whenever possible, we select vendors which take extraordinary measures to protect our data and your privacy. Here is a list of third parties we use with links to their privacy policies. Their privacy policies might not apply in all cases as your data may be stored by these companies for our use but it is not disclosed to them for their own use.

Who they are

Why we use them

What their privacy policy says

Amazon Web Services

Hosts the TilePix website and stores your account information

Their privacy policy

Analytics Provider

Understand user behavior to improve the experience

Apple

TilePix is distributed by Apple through the App Store

Their privacy policy

Avalara

Calculates sales tax

Their privacy policy

Mixpanel

Understand user behavior to improve the experience

Their privacy policy

Shopify

Processes payments for TilePix orders

Their privacy policy

Twillio

Sends text and email confirmation codes for log in to protect your account

Their privacy policy

Walgreens

Your SDPU are printed through Walgreens Photo Partner program; Walgreens deletes your photos after a few days

Their privacy policy

Zendesk

Customer support platform for answering your questions and providing help

Their privacy policy



4. Data we store

  • We retain as little data as needed to facilitate and personalize your use of TilePix, combat fraud/abuse and/or as required by law.
  • We make good faith efforts to store data securely, but can make no guarantees.
  • You may access and update certain data about you via your account login.



5. Your data belongs to you

The California Consumer Privacy Act applies to all TilePix users, regardless of where you live in the United States. Please visit the California Attorney-General's website to learn more.

Right to know: You have the right to request that we disclose the data we collect, use and disclose, and other information relating to data we collect about you.

Right to delete: You have the right to request the deletion of data that we have collected from you, subject to certain exceptions.

Right to non-discrimination: You have the right not to receive discriminatory treatment for exercising the rights listed above.

You may submit a request to know or delete your data via help@tilepix.com. Only you, or someone you authorize to act on your behalf, may make a request to know or delete your data. An authorized agent may make a request on your behalf by providing written permission signed by you.

We will need to confirm your identity before processing your request by asking you to log into your existing account (if you are a registered user) or by asking you for additional information, such as a government issued ID, to confirm your identity against information we have already collected.


6. International Users

TilePix is only available in the United States and we’ve taken reasonable measures to restrict access from other countries. By accessing TilePix or providing us data, you agree we may use and disclose data we collect as described here or as communicated to you, transmit it outside your resident jurisdiction, and store it on servers in the United States. For more information please contact customer support at help@tilepix.com.


7. Contact

TilePix is a digital product and service of Tracer Imaging LLC. If you have questions or concerns about TilePix's privacy policy and practices, please email help@tilepix.com or send correspondence to:

Tracer Imaging LLC
Privacy Officer
712 Kitchawan Raod
Ossining, NY 10562