Order Processing
All orders are diligently processed within 1 to 3 business days, excluding weekends and holidays, upon the receipt of your order confirmation email. Rest assured, you will receive another notification promptly once your order has been dispatched.
Domestic Shipping Rates and Estimates
For transparent and calculated shipping rates, the applicable charges will be precisely calculated and displayed during the checkout process. Enjoy complimentary shipping on all orders exceeding $75.
Most of our orders are seamlessly shipped through FedEx, ensuring reliable delivery based on FedEx processes and terms of service.
Walgreens Pickup
Experience the convenience of free Walgreens pickup to waive shipping fees. Simply place your order through our Same-day shop and collect your TilePix order from your local Walgreens at your convenience.
International Shipping
As of now, we regret to inform you that we do not offer international shipping.
Order Status
Track the journey of your order effortlessly. Once your order has been dispatched, an email notification will land in your inbox, complete with a tracking number. Kindly allow 24 hours for the tracking information to become accessible.
Should your order not reach you within 14 days of receiving the shipping confirmation email, please reach out to us at Help@tilepix.com with your name and order number, and we will promptly investigate the matter for you.
Refunds, Returns, and Exchanges
At TilePix, we understand the unique nature of our customized products, and thus, we do not accept returns unless the items are received in a damaged condition.
In the unfortunate event of your order arriving damaged, please email us at Help@tilepix.com immediately with your order number and a photo showcasing the item's condition. Each case is handled individually, and we are committed to working towards a satisfactory solution.
For any additional queries or concerns, please do not hesitate to contact us at help@tilepix.com. Thank you for choosing TilePix!
